Free Shipping on Orders Over $49!
Yep - you can get everything shipped to you for free. The $49 total must be before taxes and shipping, and can't be combined with any other offer (including coupons and vouchers). Valid for all provinces, but not territories. For orders to Territories, please contact us directly.
We check rates from Canpar, CanadaPost and FedEx. We'll ship based on which is least expensive and provides the quickest delivery.
The shipping fees we show are based on averages, which means that some more rural areas may require additional shipping fees. Common locations include Nova Scotia, New Brunswick, Newfoundland and some remote addresses in western provinces. Put your order through normally, and we'll just hold the order until the additional fees are paid, or you decide to cancel the order for a full refund - no hassles.
Our Packaging and Damaged Products
You hate receiving a broken or leaking package - it creates a hassle and delays how long you have to wait to enjoy your products. And we empathize with you. That's why we go to extensive measures to properly pack and ensure that your products arrive in tact - on time, the first time.
If for some reason a package does arrive leaking, broken or damaged, we recommend that you do not sign for it. We'll typically re-ship products if they arrive damaged, or refund the cost of the product if out of stock.
Sugar-Free Bottles during the Winter
As far as we're aware, we're the only company who will ship Sugar-Free bottles during the winter in Canada. Sugar-Free bottles don't have the necessary sugar to keep them from freezing, which may happen during transportation in the winter. We package to reduce the risk of it happening, but it still does from time to time. If you live outside of Ontario and receive a package that has broken bottles due to freezing, we will most likely credit the bottle back to you instead of trying to re-ship. Note broken bottles cause syrup to leak, which may be sticky!
Don't like it? Send it back. Returns will be accepted on all unopened products that are still in resaleable conditions within 30 days. You will have to pay for all actual shipping fees to and from your location though, which can actually make up more than the cost of the product itself. So don't buy anything that you purchase anything that you might want to return. Note: "Free Shipping" isn't actually free, you'll be refunded your order minus the shipping fees.
If your order is undeliverable due to an incorrect address you provided, or your failure to pick-up if the package can not be delivered to your location, your order will be refunded (less the cost of shipping) once we receive the shipment back at our location. This policy does not apply to products that expire, or have been customized (such as coffee).
See our Coffee Guarantee for information about returning our coffee.
Orders from Outside Canada
We're able to ship products to friends or relatives within Canada, from customers outside of Canada. Simply proceed through the checkout process normally while using the same Ship-To and Bill-To address of the person you're sending the package to.
Shipping outside of Canada is available via manual processing. Please Contact Us directly. Please note that for overseas shipping, we will only ship to ports within Canada, at which point your broker must take over the shipment for export.
Shipping & Returns Policy may update or change without notice.